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Privacy Policy

Privacy Policy

getrealclients.com
Last updated: April 2026

This Privacy Policy explains how Get Real Clients (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit getrealclients.com or enquire about our services.

We take your privacy seriously. This policy is written in plain English so you can clearly understand what we do with your data and what rights you have.

1. Who We Are

Get Real Clients is a B2B digital marketing agency based in the United Kingdom, providing Local SEO, Website Design, and Video Content services to local UK businesses.

Data Controller: Get Real Clients
Contact:

support@getrealclients.com

Website: getrealclients.com

If you have any questions about how we handle your data, please contact us at
support@getrealclients.com.

2. What Data We Collect

We collect personal information in the following ways:

Contact Forms

When you fill in a contact or enquiry form on our website, we collect:

  • Your name
  • Your email address
  • Your business name and/or website
  • Any other information you choose to include in your message

Strategy Call Bookings

When you book a strategy call through our booking widget, we collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your preferred date and time

Website Analytics

When you browse our website, we automatically collect certain technical data, including:

  • Pages visited and time spent on site
  • Device type, browser, and operating system
  • Approximate geographic location (country/region level)
  • Referring website or search term
  • IP address (anonymised where possible)

This data is collected via cookies and Google Analytics. See Section 8 for more on cookies.

3. Why We Collect Your Data

We collect and use your data for the following purposes:

  • To respond to your enquiries — when you contact us, we use your details to reply and
    provide the information you asked for.
  • To schedule and deliver our services — booking information is used to arrange strategy
    calls and, if you become a client, to deliver the agreed services under our contract.
  • To improve our website — analytics data helps us understand how people use the site so
    we can make it better.
  • To send relevant follow-up communications — if you’ve expressed interest in our services, we may follow up by email. You can opt out at any time.

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the
following:

Purpose Legal Basis
Responding to enquiries Legitimate interests (to respond to business contact)
Delivering contracted services Performance of a contract
Website analytics Legitimate interests / Consent (where cookies require it)
Follow-up communications Legitimate interests (you have expressed interest in our services)

Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms. You have the right to object to this processing at any time (see Section 7).

5. How Long We Keep Your Data

We only keep your data for as long as necessary:

  • Enquiry and contact data — up to 2 years from the date of your last contact, unless you
    become a client.
  • Client records — retained for up to 6 years after the end of the working relationship, in line
    with UK tax and legal requirements.
  • Analytics data — retained within Google Analytics in accordance with our configured
    retention settings (typically 14–26 months).
  • Booking data — retained for up to 12 months after the booking date.

After these periods, data is securely deleted.

6. Who We Share Your Data With

We do not sell your personal data to third parties. Ever.

We may share your data with trusted third-party tools and platforms that help us run our business,
including:

  • Google Analytics — website analytics (Google LLC, US-based, subject to EU-US Data, Privacy Framework and UK adequacy arrangements)
  • Booking software — to manage strategy call scheduling (e.g. Calendly or equivalent)
  • Email platforms — to manage and send communications

All third-party processors we use are required to handle your data securely and only for the purposes we specify. Where these providers are based outside the UK, we ensure appropriate safeguards are in place.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — ask us to correct inaccurate or incomplete data.
  • Erasure — ask us to delete your data (the “right to be forgotten”), subject to any legal
    obligations we have to retain it.
  • Portability — receive your data in a structured, commonly used format where technically
    feasible.
  • Restriction — ask us to pause processing of your data in certain circumstances.
  • Objection — object to processing based on legitimate interests at any time.
  • Withdraw consent — where we rely on consent, you can withdraw it at any time without
    affecting the lawfulness of prior processing.

To exercise any of these rights, email us at support@getrealclients.com. We will respond within 30 days.

If you are unhappy with how we handle your request or your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 1231113.

8. Cookies

Our website uses cookies — small files stored on your device — to help us understand how
visitors use the site.

Types of cookies we use:

  • Essential/Functional cookies — necessary for the website to work correctly (e.g. maintaining session state, form functionality). These do not require consent.
  • Analytics cookies — used by Google Analytics to collect anonymous data about website traffic and usage. These require your consent where applicable.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

For more on how Google uses data, see google.com/policies/privacy/partners.

9. Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or disclosure. These include secure email practices, access controls, and the use of reputable third-party platforms with their own security certifications.

No method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately at support@getrealclients.com.

10. ICO Registration

Businesses that process personal data in the UK may be required to register with the Information Commissioner’s Office (ICO). We take our obligations under UK GDPR seriously and ensure our practices are compliant with ICO guidance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. We encourage you to check this page periodically.

12. Contact Us

For any questions, data requests, or concerns about this Privacy Policy:

Email: support@getrealclients.com

Website: getrealclients.com