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Terms of Service

Terms of Service

getrealclients.com
Last updated: April 2026

Please read these Terms of Service carefully before engaging Get Real Clients. By enquiring about, purchasing, or using our services, you confirm that you have read and agree to these terms.

1. About Us

Get Real Clients (“we”, “us”, “our”) is a UK-based digital marketing agency providing done-for-you customer acquisition services to local businesses. Our registered contact is support@getrealclients.com.

These Terms govern all service agreements between Get Real Clients and you, the client (“you”, “your”).

2. Acceptance of Terms

By booking a strategy call, signing a service agreement, or making any payment to Get Real Clients, you agree to be bound by these Terms of Service. If you do not agree, please do not proceed with our services.

These Terms apply to all services we provide and supersede any informal communications or prior discussions unless expressly incorporated into a written agreement.

3. Our Services

Get Real Clients provides the following core services to local UK businesses:

  • Local SEO — optimising your online presence to rank in local search results and Google
    Maps, including Google Business Profile management, citation building, and on-page SEO.
  • Website Design — designing and building professional websites tailored to your business,
    optimised for conversions and local search.
  • Video Content — creating branded video content to support your marketing and increase
    engagement with potential customers.

Our services are delivered as a done-for-you customer acquisition system — we handle the work on your behalf so you can focus on running your business.

The specific scope of services delivered to you will be agreed during your strategy call and confirmed in writing prior to work commencing.

4. Service Delivery

All services are bespoke — tailored to your business based on the information you provide and the strategy we agree together.

  • Work begins following receipt of your signed agreement (where applicable) and cleared payment of any deposit or first invoice.
  • Timelines and deliverables will be outlined in your service agreement or project brief. We will always aim to meet agreed timelines, though some phases may depend on your timely cooperation (see Section 6).
  • We will keep you updated on progress and may request your input, approval, or access to certain accounts during delivery.

5. Payment Terms

  • Invoicing — invoices will be issued in accordance with the payment schedule agreed in your service agreement.
  • Payment due dates — payment is due within the number of days specified on each invoice (typically 7–14 days from the invoice date unless otherwise agreed).
  • Late payment — if payment is not received by the due date, we reserve the right to pause work until the outstanding balance is settled. Persistent non-payment may result in termination of the agreement (see Section 10).
  • Currency — all prices are quoted and invoiced in British Pounds (GBP) unless explicitly stated otherwise.
  • Refunds — because our services involve the investment of time and resources from the outset, payments made are generally non-refundable unless otherwise agreed in writing.

6. Client Responsibilities

A successful outcome depends on both parties. To allow us to deliver our services effectively,
you agree to:

  • Provide accurate and timely information about your business when requested.
  • Grant us access to any relevant accounts, platforms, or assets needed to carry out the work (e.g. Google Business Profile, website hosting, social media accounts).
  • Supply any content, images, or materials we request within a reasonable timeframe.
  • Provide feedback on drafts, designs, or deliverables in a timely manner. Delays caused by late feedback may affect delivery timelines.
  • Inform us of any significant changes to your business that may affect the services being provided.

Failure to meet these responsibilities may affect the quality or timing of delivery. We are not liable for delays or shortfalls resulting from a lack of required cooperation or information.

7. Intellectual Property

  • Your existing assets — any content, branding, images, or materials you provide to us remain your property. We use them solely to deliver your services.
  • Work created for you — upon receipt of full and final payment, all deliverables we create specifically for you (website designs, video content, written copy, etc.) transfer to you as the client.
  • Our tools and methods — our processes, templates, internal systems, and proprietary methodologies remain the intellectual property of Get Real Clients.
  • Third-party assets — any third-party assets used in your project (stock images, licensed fonts, plugins, etc.) are subject to their own licensing terms, which we will flag where relevant.

8. Confidentiality

Both parties agree to keep confidential any sensitive information shared in the course of the working relationship — including business strategies, pricing, client lists, and operational details.

We will not share your business information with any third party except where required to deliver your services (e.g. subcontractors or platform tools) or where required by law. Any such subcontractors are bound by equivalent confidentiality obligations.

This obligation continues after the agreement ends.

9. Results Disclaimer

We work hard to achieve strong results for every client. However, we cannot guarantee specific outcomes — including but not limited to:

  • Rankings in search engines or Google Maps
  • A specific number of leads, calls, or enquiries
  • Revenue growth or business performance

SEO and digital marketing are influenced by many factors outside our control, including search engine algorithm changes, competitor activity, and market conditions. We commit to applying best practices and transparent reporting, but results will vary by business, market, and timeline.

Any case studies, examples, or estimates we share are illustrative only and do not constitute a guarantee of performance.

10. Termination

By you: You may terminate your agreement with us by providing written notice in accordance with the notice period specified in your service agreement (typically 30 days). You remain responsible for payment of any work completed or in progress up to the date of termination.

By us: We reserve the right to terminate an agreement with reasonable written notice if:

  • Payment obligations are not met after a reasonable grace period.
  • You act in a way that makes continued delivery impossible or unreasonably difficult.
  • Circumstances arise that are outside our reasonable control.

On termination, we will provide you with any completed deliverables for which full payment has been received.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability to you for any claim arising from these Terms or the services we provide shall not exceed the total fees paid by you to us in the three months preceding the claim.
  • We are not liable for any indirect, consequential, or special losses, including loss of profit, loss of business, or loss of opportunity, even if we were aware of the possibility of such loss.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any disputes or concerns, please contact us first at support@getrealclients.com — we will always aim to resolve issues directly and fairly before any formal proceedings.

13. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on our website with the “Last updated” date shown at the top. Continued use of our services after any changes constitutes acceptance of the updated Terms.

14. Contact Us

For any questions about these Terms:

Email: support@getrealclients.com

Website: getrealclients.com